Reservations Specialist - French Speaking

Reservations Specialist - French Speaking

Our reservations specialists are the gems of our global contact centre located in our corporate office! Their main responsibilities are to manage guests’ phone calls and email enquiries for all hotels within the Collection. Listening to our guests’ needs and being able to address them with the most suitable options and solutions is important to create lifelong memories.

• Annual salary of £28,957 plus monthly financial incentives
• Workday lunches in the form of a prepaid contactless card – £2,772 annual value for full‑time employees
• Complimentary stays with breakfast included in our Dorchester Collection hotels
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• £750 refer a friend bonus scheme
• Subsidised access to gyms, fitness classes and wellness experiences
• World class development opportunities
• Social events throughout the year
• Season ticket loan and cycle to work scheme
• Exclusive access to a discount platform featuring 1000s of retailers

• Assist guests with enquiries about reservations for all the hotels of the collection, including processing bookings via telephone and email and follow‑up activities related to reservation aspects, to ensure our guests receive nothing but the best experience.
• Use excellent interpersonal and communication skills to address any special requests of guests and route them to the relevant departments, ensuring alignment between the Global Contact Centre and our hotels.
• Prioritise tasks and multitask in a fast‑paced environment to meet time‑of‑response targets and ultimately meet stakeholder expectations.
• Live the values of Passion, Personality, Respect, Working Together and Creativity, bringing them to life and continue to create our legacy.

The operational hours of work are shift‑based and may be subject to change. These are currently set as Monday to Sunday: 07:00 – 22:00.

• English is the primary language used in our global contact centre; our reservations specialists must feel comfortable communicating in this language.
• Native or proficient command of the French language, spoken and written, is a requirement.
• Eligibility to work in the United Kingdom is a requirement.
• All of our employees are ambassadors of our Vision, Values and culture.
• We encourage the unique personalities and passion of our employees, working together as a team, a hotel and a Collection.
• In a fast‑moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.

United Kingdom

1 Knightsbridge, London SW1X 7LX