Service Advisor

We are currently recruiting on behalf of our client for a Service Advisor to join their busy dealership in Edgware, London. This is an excellent opportunity for a skilled professional seeking long-term career development within a reputable automotive business.

Our client offers a supportive and customer-focused working environment, with clear pathways for progression. The Service Advisor role provides attractive benefits and a reliable working pattern, making it an ideal opportunity for experienced candidates.

• Basic salary from £33,548.00 with an OTE of up to £38,000.00
• Hourly rate from £13.69 plus bonus
• 33 days' holiday to promote work-life balance
• Life Assurance and a comprehensive range of company benefits
• Stable Monday to Friday working hours from 8:00 am to 6:00 pm, with one Saturday in three, 8:00 am to 2:00 pm

• Greet customers and serve as the primary point of contact during the service process
• Book in vehicles, accurately record service requirements, and update customers on progress
• Produce detailed job cards and liaise with workshop staff to ensure efficient workflow
• Manage customer queries with professionalism, maintaining clear and realistic expectations
• Handle all service administration tasks, including documentation and job completion
• Maintain high standards of customer service, supporting workshop productivity
• Work schedule:
  
  Monday to Friday 8:00 am–6:00 pm, plus one Saturday in three 8:00 am–2:00 pm

• Proven experience as a Service Advisor within a franchised, independent, or commercial dealership environment
• Strong customer service skills with confident and clear communication
• Excellent organisational skills and eye for detail, with ability to manage multiple priorities effectively
• Comfort working within structured processes and supporting workshop teams
• Reliable team player with proactive approach to learning and development