Customer Claims Adviser

Company Description

The brand with the brolly is choosing today to change tomorrow. Since 1836, we’ve grown to become one of the world’s largest asset managers, homebuilders, pension providers, and insurance brands. We improve the lives of our customers, build a better society, and create value for our shareholders – helping shape a better future for society and the planet. We need people who share our ambitions, agility, and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. When we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

• Complete and manage claim tasks in conjunction with best practice guides, accurately and in a timely manner.
• Take responsibility for all customer communication, keeping the customer informed of progress and ensuring customer satisfaction is maximised and their expectations met.
• Identify complaints and take ownership of resolving them with urgency, ensuring complaints are acted upon quickly, root causes are escalated, and customer satisfaction is achieved.
• Liaise with internal and external customers and third parties in a professional, friendly, and efficient manner to obtain information, using the most appropriate method of contact and ensuring service expectations are met while providing a positive impression of Legal and General.
• Contribute to claims projects or other team/department initiatives by sharing knowledge, ideas, and feedback to help develop the way others work.

• Ability to show empathy and sensitivity.
• Ability to handle communication with 3rd parties such as reinsurers and medical providers.
• Ability to handle difficult calls and work under pressure.
• Ability to anticipate and resolve problems.
• Ability to manage own time productively and prioritise workload effectively.

When you commit to Legal & General, we’ll commit to you too. You’ll receive private medical insurance, 27 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and income protection. The electric car scheme allows employees to hire a brand new electric car through a tax‑efficient salary sacrifice. We also offer competitive family leave and an annual performance‑related bonus plan with valuable share schemes.

Additional discounts are available for our own products and a range of high‑street stores and online offerings.

Great minds don’t have to think alike, so we welcome voices from all backgrounds. We embrace diversity and equitable opportunities for all, making employment decisions without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. We support flexible working arrangements and reasonable accommodations for candidates with specific needs during the recruiting process.

We want you to use your voice to help us build a better tomorrow.