Customer Service Assistant

Interview Process

We understand that taking time to prepare for and to attend interviews is a big commitment and want the process to be as transparent as possible.

Process:

• A short, introductory phone call from our Talent Acquisition Advisor.
• A formal 1st Stage telephonic interview with the Contact Centre Training and Development Executives.
• A formal 2nd Stage (Teams/In‑person, TBC) interview with leadership representatives of the Customer Services teams.

Final date to receive applications:
We will review applications on a rolling basis and the position will close once we have secured a shortlist.

As a Customer Service Assistant, you will be at the forefront of delivering an exceptional customer experience. You will handle enquiries via voice, chat, and email, providing expert advice on our products, services, and membership options.

Your ability to understand and address customer needs will be crucial in offering tailored solutions and converting customers to members, thereby supporting our membership growth.

In this role, you will build and maintain strong relationships with both members and customers, ensuring their satisfaction through courteous and effective communication.

You will take ownership of your work, demonstrating a positive attitude towards various tasks. Your creativity and proactive approach will be valued as you identify and recommend new processes and ideas to enhance our service delivery.

Your excellent organisational and time management skills will help you thrive in our busy, dynamic environment. You will continuously develop your skills through our Knowledge First competency framework, contributing to your personal growth and the overall success of our team.

• You enjoy speaking with clients and solving interesting challenges in a specialist field.
• You want to make a genuine impact on the trust and relationships your clients have with the organisation.
• You pride yourself on your organisation skills and enjoy a fast‑paced day.
• You have previous experience in a client‑facing role.

• 10% non‑contributory pension
• 30 days annual leave + bank holidays (pro‑rata)
• Healthcare cash plan
• Life assurance
• Modern office space located in a building which is a part of Tower 42, 1st Floor, 30 Old Broad St, London
• Discounts

We are an inclusive employer and welcome applications from all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know. We are committed to ensuring all candidates have equal access and opportunity, in line with the Equality Act 2010.

If you would like to explore this opportunity, we look forward to receiving your application through the Apply feature at the top of this advert.