E-Shop & Customer Operations Intern

E-SHOP & Customer Operations Intern

We are looking for a proactive and detail-oriented intern to support our day-to-day operations for a 6-month period. This varied role spans ecommerce fulfilment, customer service, and front-of-house reception, offering broad commercial experience in a fast-paced environment. The intern will ensure customers receive a seamless experience from order placement to delivery and ongoing support, while also acting as the face of the business for visitors.

• Maintain high levels of customer satisfaction and brand reputation.
• Respond to customer enquiries via email, phone and social media.
• Support order tracking, delivery queries and post-purchase support.
• Assist with returns, exchanges and order issue resolution.
• Keep up to date with product knowledge and attend training sessions to continually develop brand knowledge.
• Proactively propose ways to improve customer relations.
• Liaise with the warehouse to resolve order discrepancies.

• Pick, pack and dispatch ecommerce orders accurately and efficiently.
• Work with the Stock Control team to update stock records and ensure stock integrity.
• Neatly package all customer orders in line with DSM guidelines.
• Ensure all paperwork is up to date and accurate.

• Answer the main office phone and provide support or connect callers to the correct destination.
• Provide reception cover by greeting visitors, answering the main office phone and directing enquiries appropriately.
• Take delivery of post and packages and distribute to the recipient.
• Perform any additional general ad‑hoc duties or office assistance as required.

• Managing customer enquiries across multiple channels.
• Ecommerce order processing, fulfilment and dispatch operations.
• Stock management and inventory accuracy.
• International shipping and customs documentation.
• Ecommerce systems and customer service platforms.
• Working cross-functionally with warehouse, stock control and ecommerce teams.

• A highly motivated, confident and competent individual.
• A self-starter who sets the standard through professionalism.
• Good timekeeping skills.
• Articulate and eloquent with good listening skills.
• Strong organisational skills and a drive for accuracy with follow-up.
• Interest in ecommerce, retail and customer experience, and a willingness to learn about our products and industry.

• Previous experience in retail, customer service or ecommerce is advantageous but not essential.
• Comfortable learning new systems and technology.
• Strong attention to detail and commitment to accuracy.
• Positive, proactive approach to problem solving.
• Ability to work independently and as part of a team.
• Comfortable spending the working week in a stockroom fulfilment environment.
• Ability to undertake light physical duties associated with order picking and packing.

• 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days.
• Up to 60% employee discount.
• 50% discount on all Rose Bakery food and drink.
• Access to Retail Trust.
• Employee Assistance Programme.
• 24/7 access to VirtualGP service.
• Cycle scheme and eyecare vouchers.

We celebrate the diversity of our workforce, which makes us unique, creative, and connected. As an equal opportunity employer, we ensure fair treatment for all candidates and employees. We welcome people from all walks of life and strive to make everyone feel they belong. We regularly review our recruitment and onboarding processes to be as inclusive as possible. We respect everyone's stories and celebrate our differences.