Customer Service Representative

📍 London (Hybrid)

💰 £35,000 + Benefits

🚀 High-Growth Tech-Enabled Business

The Opportunit

yWe're looking for a Customer Experience Associate to join a growing team and play a key role in delivering an exceptional customer journey from onboarding through to ongoing support

.This is a fantastic opportunity for someone who genuinely enjoys helping customers, solving problems, and improving processes. You'll be the bridge between customers and internal teams, ensuring every interaction is smooth, proactive and customer-focused

.If you're someone who thrives in a fast-paced environment, enjoys ownership, and wants to build a long-term career within Customer Success, CX or Operations, we'd love to hear from you

.
What You'll Be Doi

• ng Acting as a primary point of contact for customers throughout their journ
• ey Managing inbound customer enquiries across phone and ema
• il Resolving customer issues and escalations in a timely and professional mann
• er Supporting customer onboarding and adoption of servic
• es Working closely with Sales, Operations and Product teams to deliver a seamless customer experien
• ce Building and maintaining customer-facing resources, FAQs and knowledge documentati
• on Identifying recurring customer issues and recommending process improve men
• ts Gathering customer feedback and turning insights into actionable improve men
• ts Supporting account retention and customer engagement initiativ

es
What We're Looking

• For Experience in Customer Success, Customer Experience, Client Services, Customer Support or Operati
• ons Strong communication skills across phone, email and virtual meeti
• ngs Ability to manage multiple priorities in a fast-paced environm
• ent Experience using CRM systems such as Salesforce, Hub Spot or simi
• larA proactive, solutions-focused mind
• set Strong attention to detail and organisational ski
• lls Comfortable working cross-functionally with multiple te

ams
Nice To

• Have Experience with in SaaS, technology, professional services or other customer-focused environm
• ents Exposure to onboarding, account management or customer retention activi
• ties Experience identifying and implementing process improvem

ents
Why

• Join?
  
  Clear progression opportunities within Customer Success and Opera
• tions
  
  Collaborative and supportive team enviro
• nment
  
  Exposure to multiple areas of the bus
• iness
  
  Opportunity to make a tangible impact on customer out
• comes
  
  Hybrid working enviro
• nment
  
  Ongoing learning and development su