Store Colleague

Overview

Are you passionate about pets and delivering brilliant customer service? Join us as a Store Colleague and be right at the heart of our pet care centres, creating exceptional experiences that keep our customers coming back. This is a fantastic opportunity for someone looking to build a long‑term career with us. It's a permanent role with contractual hours, not a term‑time or seasonal position.

• Exceed customer expectations, uphold top pet care standards, and ensure excellent operations.
• Build strong customer relationships, enhancing their experience with us.

Variety of contracts available between 16 and 24 hours per week. Availability is required for 3 to 4 days per week, including weekends. Shifts will be scheduled between the hours of 7:00AM and 8:45PM. Flexibility to work evenings, weekends and some bank holidays is required.

• Outstanding customer service: capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong communication skills: proficient in verbal and written communication to engage customers and convey information clearly.
• Effective problem‑solving: skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to learn: keen interest in ongoing learning and professional development.
• Target focus: recognizes the importance of setting and achieving targets in a retail setting to enhance business performance.
• Team working: understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Flexibility: flexible to work shifts that may include evenings, weekends and some bank holidays.

At Pets at Home, everything we do is about understanding and caring for pets. We believe pets improve our health and make us think. We value, respect and celebrate difference. We encourage our people to be their best selves and create a better world for Pets, our Planet, and People.

We take our inspiration from pets in embracing people from all walks of life. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

• Attractive rates of pay.
• Paid holidays.
• Additional leave for birthdays and special occasions.
• 20% colleague discount in stores.
• Discretionary annual bonus scheme.
• Access to other discounts and benefits.
• Opportunity to do charity work in your local community.
• Career progression.

Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly.

We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications.