Customer Service Representative

Advertising location: 22/24, Strutton Ground, Westminster, London, England, SW1P 2HR

Contract type:
Part‑time

Hours:

30

Salary: £12.75 per hour

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.

If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way.

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Our shops have a variety of opening times between 8:00am and 10:00pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, and will include evening and weekend working.

• Location allowance of 50p per hour on top of base salary for all roles within the M25
• Annual pay review and performance bonus scheme
• 28 days holiday annually (pro‑rata) plus a paid birthday day off
• Pension plan with 4% employer match
• Discounts on high‑street shops, cinemas and holidays
• Training and development opportunities and promotion from within

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills, able to engage with customers from all walks of life

Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful, we will email you with a link to complete an online assessment via Hire Vue. Successful candidates will then be invited for an interview.