Doorperson, Customer Service​/HelpDesk

Door Host – Selfridges – London

To surprise, amaze and amuse our customers and make everyone feel welcome by making, telling and sharing stories. As a Door Host, you will be responsible for providing the first point of contact to guests and creating an excellent first impression. By being visible at the front, customers can interact from the very moment they arrive s position is the front line and Selfridges’ first interaction with all visitors.

All duties are performed with exceptional care and genuine guest service, upholding the company standards and culture at all times.

Mon – Sun, 30 hours across 4 days.

• Deliver an extraordinary experience for all customers.
• Make, tell and share stories.
• Capture additional information from consumers while interacting.
• Act as the first point of contact for customers.
• Be proactive in approaching.
• Share expert knowledge and passion of other areas within Selfridges with customers and colleagues.

• Engage clearly, confidently and professionally with all customers, team members, and managers.
• Go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate.
• Understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly.
• Provide feedback from customers to the wider team to ensure increased service levels.

• Offer and show respect in the environment within the store.
• Follow health and safety procedures and security procedures.
• Identify maintenance and cleaning issues in the department and take action or raise escalation.
• Adhere to the agreed standards for personal appearance at all times.
• Ensure that the department is fully compliant with health & safety legislation at all times, working with relevant stakeholders for support.