Food Service & Gifting Specialist

Join our Foodhalls team as a Food Service and Gifting Specialist on a Fixed Term Contract from September 2026 to January 2027, responsible for food to order, hampers and bespoke client offerings during the festive season. You’ll enjoy a competitive salary of £33,500 + bonus, along with access to Harrods benefits, including generous discounts across our stores and restaurants.

You’ll become a trusted expert within our Food Service and Gifting team, supporting customers with everything from hamper creations to bespoke food orders for all occasions. No two days are the same, as you’ll work across both the shop floor and behind the scenes to deliver a seamless service during one of the busiest and most exciting times in the Harrods calendar.

• Create tailored gifting solutions, helping customers select and personalise hampers for every occasion.
• Support a diverse customer base, from VIP and High Net Worth Clients to loyal Harrods shoppers and international visitors.
• Manage enquiries and orders across multiple channels, including face‑to‑face, telephone, and email interactions.
• Work closely with teams across Foodhalls, Kitchens, Dispatch, and Stock Operations to ensure every order is fulfilled accurately and on time.
• Assist with the creation and fulfilment of bespoke hampers, including sourcing products, coordinating orders, arranging delivery, and ensuring exceptional attention to detail.

You will bring enthusiasm, professionalism, and a keen eye for detail to every interaction. You thrive in a fast‑paced environment, balancing multiple priorities while maintaining exceptional standards. You are confident using technology and learning new systems to support customer orders and deliveries (including good use of Microsoft Office – Word, Excel, and Outlook). You bring a positive, solutions‑focused mindset and a genuine passion for creating memorable moments.

To succeed in this role you should:

• Build strong relationships with customers, colleagues, and key stakeholders across the business.
• Take ownership of enquiries and orders from initial request through to fulfilment.
• Show genuine enjoyment in helping people and pride in delivering exceptional service.

Time Type: Fixed Term (September 2026 to January 2027)

Department: Food Retail

This role offers a unique opportunity to be part of an exciting period in the Harrods calendar and deliver magical moments to customers.