Consumer Care and Engagement Coordinator - Finnish & English

Location:

London

Languages:

English (fluent) and Finnish (fluent)

Contract:

Permanent 37.5h a week, full time, hybrid

Focus: GB markets and Finnish Markets

Schedule:

8 hours a day, 5 days a week, between 09:00-17:00

Join the dynamic field of Consumer Care & Engagement Management with Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our Europe-wide team and provide top-tier support to our client Coca‑Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer requests regarding promotions, new products or quality issues.

This is a full‑time hybrid position. You must have some initial customer‑support experience and/or community management experience, and speak fluently English and Finnish.

The role is hybrid, with 2/3 days in our beautiful and fun office (Near South Quay/Canary Wharf).

If you’re passionate about customer service and have strong communication skills, this full‑time position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer‑support projects, exploring concepts such as client interaction, issue resolution, service improvement and customer satisfaction.

You will gain experience delivering exceptional customer service and interact with consumers via Live Chat, Phone, email (mostly) and social media messages, thanks to our platform Sprinklr.

Our team collaborates closely with Coca‑Cola’s teams, answering most requests online.

This team works agile with the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.

• Professionals with a degree in business, communications or a related field.
• First experience as a customer support specialist or in social media community management, with a strong interest in client relations and service excellence.
• Effective communicators adept at understanding and resolving customer issues.
• Team players who thrive in collaborative environments.
• Detail‑oriented individuals excelling in fast‑paced, service‑driven settings.
• Enthusiastic learners committed to advancing their customer support skills.
• Proficiency in customer support tools and software such as Sprinklr is highly valued.
• Fluent level of English and Finnish is essential.

• You are a brand ambassador for The Coca‑Cola Company (TCCC), acting as the voice of the Company externally and internally across Phone, social media, Live Chat and email – this is not a sales job. You will answer consumer questions and requests regarding a variety of topics.
• Provide exceptional customer support to clients through various channels (mainly email or online messages).
• Collaborate with the customer‑support team to resolve issues and improve service.
• Assist in identifying and implementing service‑improvement initiatives.
• Foster a collaborative team environment focused on excellence in customer interactions.
• Support documenting and presenting customer‑support strategies and outcomes.

Konecta Customer Support Team is dedicated to supporting the consumer experience strategy of its client Coca‑Cola. You will be employed by Konecta and will be responsible for all aspects related to the employment contract and relationship.

You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca‑Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation.

We are an equal employer and welcome applications from all backgrounds.

Join us and start your journey with us today!