Customer Service Support

Customer Service Support - Up to £35,000

Location:
Office-based

Experience using CRM systems is required

We’re working with a growing, eco-friendly company that supplies sustainable products to the hospitality industry, and they’re looking for a Customer Service Support professional to join their team. This is a fantastic opportunity for someone who is confident on the phone, naturally personable, and enjoys building relationships with customers.

You’ll be a key point of contact for clients, supporting with enquiries, processing orders, and ensuring a smooth and positive customer experience from start to finish.

• Handling inbound customer enquiries via phone and email
• Processing and managing orders efficiently
• Building strong product knowledge and becoming an expert in the company’s offering
• Supporting the sales team and maintaining strong client relationships
• Assisting with general office management duties
• Ensuring a high level of organisation across daily tasks

• Confident, friendly, and professional on the phone
• Strong communication and customer service skills
• Some sales experience would be beneficial
• Highly organised with great attention to detail
• Proactive and eager to learn and develop
• A genuine interest in sustainability and working with a purpose-led business

• Salary up to £35,000
• Yearly bonus based on performance
• Office-based role within a supportive team
• Company closure over Christmas and New Year
• Opportunities to grow and progress within the business

If you are keen to discuss the details further, please apply today or send your cv to Kate B OR call