Community Ambassador

Job Overview

We’re looking for a Guest Services Ambassador/Community Ambassador to join our energetic team of Rapport Ambassadors at our client’s offices near St Paul’s. You’ll have a home base, but you’ll also have the chance to work across multiple areas, giving you variety, exposure and plenty of room to grow your skills in a fast‑paced, people‑focused setting.

Our client is a global media, marketing and corporate communications group. You’ll play a central role in creating a polished, welcoming and seamless experience for everyone who visits the workplace, from delivering reception services and managing reservations to supporting building operations and events.

Contract: Full‑time, Permanent
Hours: 40 per week (Monday‑Friday; shift rota between 7:30AM and 6PM, with flexibility as required)
Salary: £35,600 per annum

• Exclusive travel and grocery discounts, plus life assurance and cash rewards
• Free meals for all ambassadors on shift
• Contributory pension scheme
• Access to wellness programs, an Employee Assistance Program, and digital GP services
• Unlimited learning and development opportunities
• Outstanding peers honoured with WOW Awards
• One paid day off annually to support a cause you’re passionate about

• Stay adaptable and resilient in a fast‑moving environment, responding to last‑minute changes with a positive, can‑do attitude
• Manage queries with professionalism, working closely with colleagues and service partners to provide warm, effective solutions
• Produce accurate reporting within deadlines, maintaining exceptional organisation and attention to detail
• Deliver a standout welcome across both ground floor and client reception areas, ensuring every guest feels genuinely valued
• Support call services by handling calls efficiently, confidently and with a friendly approach

• Shares Rapport values:
  Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger together
• Think creatively to solve problems while maintaining sharp attention to detail
• Adaptable and open‑minded with a willingness to grow and gain experience across different departments
• Brings previous reception or call‑services experience (bonus; enthusiasm and right attitude matter most)
• Displays a positive, can‑do mindset with a genuine passion for delivering exceptional customer service
• Builds strong connections through great interpersonal skills, clear communication and a naturally organised approach

Rapport Guest Services is a multi‑award‑winning company, delivering front‑and‑back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at .