Receptionist​/Administrator

Pulse Bodyworks Ltd in Beckton E6 is looking for an experienced and proactive Bodyshop Administrator to join our growing accident repair centre.

This is not a standard receptionist role. We're looking for someone who understands the vehicle repair process and enjoys working in a fast‑paced automotive environment.

You don't need to know our management system, as full training will be provided on Auto Flow
, but you must be confident using technology and be comfortable embracing AI tools such as ChatGPT, Claude AI or Microsoft Copilot to improve efficiency and communication.

• Be the first point of contact for customers, insurers and suppliers.
• Manage the customer journey from vehicle booking through to collection.
• Keep customers updated throughout the repair process.
• Liaise with technicians, estimators and management to monitor repair progress.
• Schedule repairs and manage workshop diaries.
• Upload and maintain accurate repair information within our Auto Flow management system.
• Prepare documentation, invoices and customer paperwork.
• Answer telephone and email enquiries professionally.
• Chase outstanding information from insurers, suppliers and customers.
• Support the smooth day‑to‑day running of the bodyshop.

• Has previous experience working within an accident repair centre, dealership, vehicle workshop or automotive business.
• Has a good understanding of how vehicle accident repairs progress from estimate through to completion.
• Understands common bodyshop terminology including estimates, parts, paint, MET and quality control.
• Is confident using computer systems and enjoys learning new software.
• Is comfortable using AI tools such as ChatGPT, Claude AI or Microsoft Copilot as part of their daily work.
• Has excellent customer service and communication skills.
• Is highly organised and able to manage multiple jobs simultaneously.
• Has excellent written English and attention to detail.
• Can work independently and use initiative.

• Experience using Auto Flow or another bodyshop management system.
• Experience dealing with insurance companies.
• Knowledge of Audatex or GT Motive.
• Previous experience within an insurance‑approved bodyshop.

Monday to Friday

8:00am 5:00pm

40 hours per week

Competitive salary (£30,000 £ 38,000 depending on experience)

Company pension

20 days holiday plus Bank Holidays

Ongoing training and career development

Modern accident repair centre

Friendly team environment