Customer Service Advisor

Customer Service Advisor

Location:

City of London

Salary: £15 per Hour

Hours:

2pm - 11pm / Hybrid working, 3 days in the office and 2 days from home.

Are you passionate about delivering outstanding customer service? Do you enjoy speaking with people and solving problems? We're recruiting on behalf of a growing fintech company looking for a Customer Service Advisor to join their friendly and supportive team.

This is a fantastic opportunity to build your career within an innovative business that offers excellent training, career progression and a positive working environment.

• Handling inbound customer calls.
• Providing excellent customer service and resolving customer queries.
• Updating customer information accurately on internal systems.
• Investigating and resolving issues in a timely manner.
• Working collaboratively with colleagues to deliver the best customer experience.
• Ensuring all work is completed in line with company policies and procedures.

• Previous customer service or call centre experience is desirable.
• Excellent communication and listening skills.
• Strong problem-solving ability and attention to detail.
• Confident using computer systems and learning new software.
• Positive, professional and customer-focused approach.
• Able to work effectively in a fast-paced environment.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE:

We can only consider applications from candidates who have the right to work in the UK.