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Head of Customer Experience & AI-Driven CRM
Job in
City of Westminster, Central London, Greater London, England, UK
Listed on 2026-07-26
Listing for:
carwow
Full Time
position Listed on 2026-07-26
Job specializations:
-
Customer Service/HelpDesk
CRM System, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Carwow is seeking a Head of Customer to drive the evolution of how we engage with millions of car-changers, moving from batch-and-blast lifecycle CRM to intelligent, autonomous customer relationships. You’ll sit at the intersection of data, AI, and commercial strategy, building systems that learn, adapt, and act in real time.
You’ll lead a global CRM team, partner with Product, Data and Brand, and measure success with NPS, CSAT, retention and lifetime value.
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