Housing Assistant The Guinness Partnership 33897.00 GBP Annual 26 mins ago

## The Guinness Partnership Apply on company site# Housing Assistant#### Central London, London## The Guinness Partnership View Profile#### Contact The Guinness Partnership Apply on company site## Share:#### Stay Safe"Only access Gumtree from  and do not follow links sent by other users""Share photos and ask lots of questions about the items you are buying and selling""If an ad or reply sounds too good to be true, it probably is""Use the 'Reply to ad' button for your safety and privacy""Don't reply to email addresses hidden in text and pictures""Beware of fake Gumtree, eBay or escrow sites and invoices"1 of 6

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Hours:

Full Time Posted:
59 mins ago Salary:
33897.00 GBP Annual Recruiter:
The Guinness Partnership Closes:
26 Aug 2026

Course:
No

Contract Type:
Permanent Recruiter Type:
Direct Employer## Description JOB DESCRIPTION    The Guinness Partnership has a new opportunity for a Housing Assistant to join our team in West London on a 12-month fixed term contract. This role is part time for 21.5 hours per week.
As a Housing Assistant, you will assist with the delivery of the Customer Liaison Service, by providing administrative support and resident query management across the function to achieve positive outcomes for Guinness and our residents. This is the first step on our career pathway for housing professionals.
Your key responsibilities include but are not limited to data input, customer data information management, raising repairs, system updates, raising purchase orders and answering routine resident enquiries and making routine outbound calls to residents.
This is an agile, field-based role. While you will be based at the London office, much of your time will be spent on your patch, engaging with residents and supporting service delivery across West London.
What we are looking for    We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will bring strong customer service skills and a real willingness to go the extra mile, while developing your expertise as you begin your journey on our housing career pathway.
You will also be able to demonstrate:

Experience of providing excellent customer service. Previous experience working in a fast-paced front-line role. Experience working to deadlines and targets. Ability to work methodically, follow agreed procedures and accurately record data and information. Proven ability to provide accurate and clear responses to routine customer enquiries - by telephone, email, text and in writing. Good oral and written communication skills. Good knowledge of Microsoft Office, including Excel    Essential qualifications:
Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher    Desirable qualifications:
CIH Level 3 or working towards.
To find out more about the role and the essential requirements for the role, please review the role profile.
The advertised salary includes a 4000 (pro-rata) Local Job Supplement    TGPCVLAd : ***
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