Consumer Care and Engagement Coordinator - Finnish & English OR Swedish & English

Location:

London

Languages:

English(fluent) & any Nordic language (Finnish, Danish, Norwegian or/and Swedish

Contract:

Permanent 37.5h a week, full time, Hybrid

Focusing on GB markets and nordics Markets

8haday,5daysaweek,between
09:00-17:00

Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.

Thisisa Fulltime Hybridposition ,andyoushavesomeinitial

Customer

Supportexperienceand/orCommunity

Managementandspeakfluently English and one of the Nordics languages as we cover Sweden, Finland, Norway and Denmark.

Thisroleis Hybrid,with2/3daysinourbeautifulandfunoffice(Near South Quay /Canary Wharf).

Ifyou’repassionateaboutcustomerserviceandhavestrongcommunicationskills,thisfulltimepositionisperfectforyou.

Undertheguidanceofexperiencedprofessionals,you’llworkondiversecustomersupportprojects,exploringconceptslikeclientinteraction,issue resolution,service improvement,andcustomersatisfaction.

Gainexperienceindeliveringexceptionalcustomerservice,andinteractwithconsumersvia

LifeChat,Phone,email(Mostly) andSocial

Mediamessages,thankstoourplatform

Sprinklr.

Ourteamcollaboratesverycloselywith Coca-Cola’steams, andmost oftheworkistoanswercustomer questions andrequestsonline .

Thisteamworksagilewithoneofthebestworkcultureandenvironmentofferedtoyoungprofessionalswithlotsofsupport,excitingprojectsandflexibility.

• Youareabrandambassadorfor The Coca -Cola Company(TCCC),thefaceof
  
  Coca-Cola,actingasthevoiceoftheCompanyexternallyandthevoiceofourconsumersandstakeholdersinternallyacross
  Phone
  ,
  social media,Livechatandemail
  .THISISNOTASALESJOB,youwillmanage inbound channels, answerconsumerquestionsandrequestsregardingavarietyoftopics
• Provideexceptionalcustomersupporttoclientsthroughvariouschannels(mainlyemailoronlinemessages).
• Collaboratewiththecustomersupportteamtoresolveissuesandimproveservice.
• Assistinidentifyingandimplementingserviceimprovementinitiatives,welovepeoplewithideas!
• Fosteracollaborativeteamenvironmentfocusedonexcellenceincustomerinteractions.
• Supportindocumentingandpresentingcustomersupportstrategiesandoutcomes.

Konecta Customersupport Team isdedicatedtoexclusivelysupporttheconsumerexperiencestrategyofitsclient

Coca-Cola.

Youwillbeemployedby Konectawhowillberesponsibleforallaspectsrelatedtotheemploymentcontractandrelationship.

Youwillbepartofanamazingteamtaskedtodrivetheconsumerexperiencestrategyandtransformationfor Coca-Cola,

coveringaspectssuchasdigitalmarketing&operations,digitalcommerce,sociallistening,publishing,data&programmatic,digitalexperiencesandinnovation.

Weareanequalemployerandwelcomeapplicationsfromallbackgrounds.

Joinusandstartyourjourneywithustoday!

• Professionalswithadegreein Business,Communications,orarelatedfield.
• Afirstexperienceasacustomersupportspecialistorin Social Media Community Managementwithastronginterestinclientrelationsandserviceexcellence .
• Effectivecommunicatorsadeptatunderstandingandresolvingcustomerissues.
• Teamplayerswhothriveincollaborativeenvironments.
• Detail-orientedindividualsexcellinginfast-paced,service-drivensettings.
• Enthusiasticlearnerscommittedtoadvancingtheircustomersupportskills.
• Proficiencyincustomersupporttoolsandsoftwaresuchas Sprinklrishighlyvalued.
• afluentlevelof
  
  English and Finnish OR Swedish OR Norwegian OR Danish is essential