Customer Service Advisor- Immediate Start

Customer Service Advisor

Salary: £16.00 per hour

Hours:

2pm - 11pm | Hybrid - 3 days office, 2 days home

Location:

City of London - Amazing office with free breakfast and lunch.

Late shift, hybrid, and a genuine route into financial services. If you want contact centre experience that actually builds a career, this is it.

We're recruiting on behalf of a fast-growing financial services business for a Customer Service Advisor to join their London customer support team. You'll be the first point of contact for customers dealing with their accounts, payments and transactions - work that carries real responsibility and gives you exposure to a regulated environment from day one.

• Handling inbound calls from customers about accounts, payments and transactions
• Resolving queries first time where possible, and escalating appropriately where not
• Accurately recording customer information and case notes on internal systems
• Investigating issues and following them through to resolution
• Identifying and supporting customers in vulnerable circumstances in line with company policy
• Working to internal procedures and regulatory standards on every interaction

• Customer service or contact centre experience (financial services background welcome but not essential)
• Clear, confident communication and genuine listening skills
• Strong attention to detail - accuracy matters in a regulated environment
• Comfortable picking up new systems and software quickly
• Able to stay composed and effective in a fast-paced, high-volume setting
• Availability to work the 2pm - 11pm shift pattern

• Full training and ongoing development, including support towards financial services qualifications
• Hybrid working after training
• Clear progression routes into complaints, fraud, operations and beyond
• A supportive team environment in a business that's growing quickly

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE:

We can only consider applications from candidates who have the right to work in the UK.