Guest Experience Specialist

Kings Cross, London (N1C)
£13.85 per hour
Full-Time | Monday to Friday | 08:00 - 17:00

We are looking for a proactive and customer-focused Experience Specialist to join a busy corporate office environment based in Kings Cross (N1C), London.

This is a front-facing role where you'll help create an exceptional workplace experience for employees, visitors, and guests. You will be the go-to person for workplace support, ensuring the office runs smoothly while delivering outstanding customer service.

• Deliver exceptional customer service to employees, visitors, and guests
• Welcome visitors and manage reception services
• Coordinate meeting rooms, bookings, and workplace logistics
• Manage shared inboxes and respond to workplace enquiries
• Support office facilities and day-to-day workplace operations
• Conduct regular workplace inspections and maintain high workplace standards
• Manage stationery orders and office supplies
• Support catering and workplace events when required
• Liaise with internal teams and external service providers
• Ensure health and safety procedures are followed and maintained
• Assist with reporting and general administration
• Provide local area information and support to employees and visitors

• Minimum 2 years' experience within a customer service, reception, hospitality, workplace experience, or facilities environment
• Excellent communication and interpersonal skills
• Strong organisational and problem-solving abilities
• Passion for delivering outstanding customer experiences
• Confident using Microsoft Office and workplace systems
• Professional, approachable, and adaptable
• Ability to manage multiple priorities in a fast-paced environment
• Knowledge of health and safety practices is desirable

• Competitive pay rate of £13.85 per hour
• Monday to Friday working pattern
• No weekends
• Professional and supportive working environment
• Opportunities for career development and progression
• Modern office location in the heart of Kings Cross, London