Complaint Officer

We're proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That's where you come in. We're looking a new Complaint Officer to deliver an exceptional experience for our customers by guiding them through the complaint handling process, acknowledging and investigating their case and reaching a fair outcome.

If you're confident talking with customers, stakeholders and colleagues at all levels and experienced in investigating complaints and finding creative solutions all while ensuring the customer's kept in the loop, this could be the role for you. You'll act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey and helping us continue to deliver a fantastic customer experience by not only putting things right, but getting to the root of where we can do better for our customers.

You'll be working from our London office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that's at another of our offices, a cafe or  this sounds like the opportunity you've been looking for and want to join a team as customer-focused and dynamic as you, we'd love to hear from you!

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most
• We're investing in our communities, to address local issues and create opportunities for everyone