Customer Service Associate

About Us

Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casual wear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style.

The Role

We are looking for a Customer Service Associate to engage with our customers across multiple channels, including telephone, email, social media, and Trustpilot.

We are looking for a candidate that will provide a consistently high level of service, ensuring a seamless and positive experience for all customers. The role requires exceptional written communication skills, a professional telephone manner, and strong interpersonal abilities.

Responsibilities & Duties

• Respond promptly to customer inquiries via email, chat, phone, and social media
• Assist customers with orders, returns, exchanges, and product information
• Resolve customer complaints efficiently while maintaining a professional tone
• Maintain up-to-date knowledge of products, promotions, and company policies
• Collaborate with internal teams (logistics, marketing, e-commerce) to resolve issues
• Accurately document customer interactions in the CRM system
• Identify opportunities to improve customer experience and provide feedback

Requirements

• Previous experience in customer service, preferably in retail or fashion
• Strong written and verbal communication skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Familiarity with CRM systems and customer support tools
• Problem-solving mindset with attention to detail
• Flexible availability, including weekends or peak retail periods

Personal Attributes:

• Collaborative and clear communicator
• Detail-oriented with strong prioritisation
• Proactive and ownership-focused