Facilities & Engineering Helpdesk Specialist
Job in
City of Westminster, Central London, Greater London, England, UK
Listed on 2026-08-17
Listing for:
Harrods
Full Time
position Listed on 2026-08-17
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Bilingual
Job Description & How to Apply Below
Harrods is seeking a Helpdesk professional to manage incoming calls and emails related to Facilities and Engineering issues, logging tasks in the CAFM system Planon and ensuring timely communication and resolution.
You will liaise with internal teams and external vendors, coordinate service requests, take ownership of every issue, and deliver outstanding customer service on a rotational schedule including early/late shifts, weekends and bank holidays.
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