Casual Event Support

Job description Who We Are

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the

Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We offer world-classfacilities:
In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.

We’re at our brightest when we’re all together. Our Club, our teams, our community.

There is only one Hotspur. Tottenham Hotspur.

To provide robust and efficient support to contribute towards the success of events that are organised by the Events Team within the Stadium. This will include fan engagement and supporter services support, match-day & non-match day event operation support, and being a match-day programme operative.

• Support Events Team to deliver a world-class guest experience on match-day and non-match day events, providing a warm welcome to guests and ensuring guests expectations are delivered.
• Support the Events Team with all VIP and player appearances and chaperoning.
• Liaise with the Events Team to ensure delivery of programmes are distributed and reconciled correctly and efficiently.
• Be the face of Tottenham Hotspur Football Club by being available to answer guests FAQ’s and providing accurate information.
• Directional way finding
• Support with accessibility when required
• Engage with our guests with face painting, handing out giveaways, taking photos
• Answering external and internal phone calls.
• Ensure the requests that are communicated via the Event Hub are assigned, escalating any issues when necessary.
• Other numerous responsibilities which involve the set up and breakdown of an event which may include manual handling tasks..

• Naturally organised, with a drive and flair for efficiency
• Thinks on their feet and is proactive
• A cheerful and confident disposition and good sense of humour
• Able to work under pressure while maintaining standards and positive attitude
• Exceptional attention to detail
• Team player
• Thinks ahead, generates ideas
• Values and respects others, builds relationships
• Gets things done, delivers to high standards, takes responsibility
• An empathetic and caring approach
• Excellent and proven face-to-face customer service skills
• Polite and well spoken
• Strong interpersonal skills

Is to push harder, rise higher and forge greater. We involve, inspire and elevate one another to be our best selves, to produce exceptional on and off the pitch. Every day brings us opportunities to improve and make the impossible, possible.

Our values that bind us:

DREAM THE IMPOSSIBLE – Impossible made possible when we think outside the box

DARE TO CHANGE THE GAME – Relentlessly strive for glory and leave our mark on the world

DO IT OUR WAY – Win the right way, never at all costs.

Safeguarding is fundamental to the success in all that we do. Successful candidates are to be reminded they would be subject to various background, DBS, and reference checks for this role.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.