French speaking Customer Care Advisor - Luxury Brand
Job in
City of London, Central London, Greater London, England, UK
Listed on 2026-08-21
Listing for:
Language Matters Recruitment Consultants Ltd
Full Time
position Listed on 2026-08-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, French Customer Service
Job Description & How to Apply Below
An iconic luxury jewellary brand is hiring a bilingual French Customer Service Advisor at their Central London head office. This is a fantastic opportunity if you have worked in Customer Service or Customer Care seeking a challenge offering more variety using your French.
Responsibilities of the Customer Care Advisor:
- Assisting French and English speaking clients with product enquiries
- Updating and maintaining the order database
- Providing support to clients registering online and having their orders processed through the website
- Assisting clients with any issues regarding returns or orders via email and phone
- Dealing with any complaints in a timely manner – escalating any issues to relevant departments
- Regular liaison with the logistics department regarding late deliveries or faulty goods
- Liaison with the fulfilment team when necessary
- Convert customer enquiries into sales opportunities - upsell
- Handling accounting enquiries with the finance team
- Excellent English language skills
- Fluency in French
- Proven experience in a professional environment in Customer Service or Administration
- Flexibility and team orientation essential
- Knowledge of ticketing systems desirable
- Ideally experience in a similar office-based job
If you are looking to either continue or start a career working for a well-established high-end brand with an outstanding reputation, we would love to hear from you.
To apply , please send your CV in English and in Word format to Tom.
language matters is acting as an employment business in relation to this vacancy.
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