Front of House Lead

Front of House Lead

Location:

London

Salary: £58,000 - £70,000

Contract Type:
Permanent

Working Pattern:
Full Time

• Ensure seamless coverage of all reception and guest-facing duties across the Front of House operation, including main building reception and the Guest Services Hub.
• Strategically manage team rotas to align with VIP events and critical business activities.
• Maintain impeccable standards in meeting rooms and guest areas, ensuring readiness at all times.
• Oversee the effective use of visitor-facing technology to guarantee smooth service delivery.

• Provide every visitor with a warm, courteous, and prompt welcome throughout their journey.
• Proactively address enquiries, requests, or complaints in a professional manner, ensuring swift resolutions.
• Gather and act on customer feedback to continuously improve service quality.
• Equip FOH colleagues with accurate local area knowledge to enhance guest interaction and satisfaction.

• Set and uphold Front of House standards for service delivery, appearance, and workplace presentation.
• Conduct excellence audits to maintain cleanliness and organisation in reception and guest areas.
• Support operational discipline and adherence to standard operating procedures.

• Provide administrative support with proficiency in visitor management and booking systems.
• Communicate updates effectively to the management team, ensuring accuracy and attention to detail.
• Address potential issues promptly to maintain a smooth operation.

• Build strong relationships with guests, colleagues, and service partners to ensure a seamless experience.
• Collaborate with workplace teams to support wider goals and deliver market-leading service.

• Proven people leadership abilities, including coaching and performance management.
• Outstanding customer service mindset with a knack for anticipating needs.
• Excellent communication skills, both written and verbal.
• Strong organisational skills and attention to detail, with the ability to perform under pressure.
• Professionalism, discretion, and sound judgement, especially when dealing with VIPs.
• Familiarity with workplace systems and MS Office, with the capability to multi-task effectively.
• Flexibility and adaptability to meet changing business demands.

• Experience in a Front of House role within a corporate setting, 5-star hotel, members' club, or flagship airline.
• Demonstrable experience in leading a reception or guest services team to achieve high service standards.
• Familiarity with reception SOPs, meeting reservation processes, and visitor management systems (experience with Asure and Corrigo is a plus).

This is a fantastic opportunity for an individual who is not only passionate about hospitality but also dedicated to leading a team to deliver exceptional service. If you are ready to take your career to the next level and make a significant impact, this role could be the perfect fit.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.