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Stage 1 Complaints Officer

Job in City Of London, Central London, Greater London, England, UK
Listing for: Connect2Hackney
Full Time position
Listed on 2026-08-26
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 21.53 - 29.01 GBP Hourly GBP 21.53 29.01 HOUR
Job Description & How to Apply Below
Position: Stage 1 Complaints Officer – High-Volume Support
Location: City Of London

Connect2

Hackney is seeking an adaptable Customer Relationship Officer to manage Stage 1 complaints and inquiries within a high-volume council setting. You will be the crucial first point of contact, balancing multiple inbound communication channels while maintaining exceptional customer care standards.

The role is on-site in Hackney E8, 5 days a week in the office, with pay rates of £21.53/hr (PAYE) or £29.01/hr (Umbrella). Start ASAP for a 3-month engagement.

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