Customer Operations Team Lead: Drive Service Excellence
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-09-08
Listing for:
Moneybox
Full Time
position Listed on 2026-09-08
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Moneybox is looking for an experienced Customer Operations Team Leader in London to guide a team of Customer Operations Executives, mentor performance, and own daily workflow, ensuring consistently high service standards.
You will manage escalations, uphold SLAs, report on metrics, collaborate with the Head of Customer Operations and other Team Leaders, and lead training, hiring and process improvements in a hybrid London-based role.
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