Operations Executive – Consumer Competitions; Three

Job title:
Operations Executive – Consumer Competitions (Three-month contract)

At Global, we think big, work hard, and never stand still. We're the proud home of the best media and entertainment, driven by our talented and passionate people. Our mission? To make everyone's day brighter— our Globallers, our audiences, our partners, and our communities. Whether we're in the studio, building world-class technology, or securing record Outdoor advertising partnerships, we make sure we're doing it as a team.

Your new role

We're looking for someone organised, process-driven and comfortable with data to help run and set up Premium Rate competitions, working in a fast-paced dynamic environment, during the busy festive period.

Hours of work: 09:00–17:30. Hybrid working, with four office days in our Leciester Square office each week.

Key Responsibilities

• Setting up SMS marketing campaigns in our platform
• Writing simple, impactful copy for SMS messages
• Keeping documentation up to date with accurate data
• Using Excel for basic segmentation and analysis
• Assisting Global’s Customer Support team in resolving customer queries
• Contacting winners and processing prizes
• Contributing to the smooth running of the wider team’s activities by undertaking a number of operational tasks

What You'll Love About This Role

Think Big: You’ll see the impact of your work through tangible results.

Own It: Sit right at the heart of how our competitions run, taking responsibility for the detail and helping us to keep everything run smoothly.

Keep it Simple: You’ll always be on the lookout for ways to streamline processes and work smarter.

Better Together: You’ll work in a great team who you can learn from.

What Success Looks Like

At the end of your three months, you’ll have:

• Helped the team increase the volume and range of competition activity delivered during the busy Christmas period
• Increased the team’s capacity by reliably taking ownership of important supporting tasks
• Quickly developed proficiency in our platforms to set up a high volume of campaigns accurately and efficiently.
• Contributed to a positive experience for players throughout their entry journey, whilst helping the Customer Support team to resolve queries promptly and smoothly

What You'll Need

• The ability to stay highly organised and comfortably manage multiple tasks at once.
• Strong attention to detail
• Confidence using spreadsheets and other Microsoft applications
• Clear communication skills and the ability to write neat, straightforward copy.
• Determination and perseverance to ensure work is completed accurately and to a high standard.
• Confidence working with digital systems and tools, with the ability to learn new platform quickly.

Creating a place we all belong at Global

We are dedicated to creating a place where different voices are represented, amplified and celebrated. We know that we can't serve our diverse audiences without first celebrating it in our people, which is why we're passionate about creating an inclusive culture where every Globaller can belong. So, no matter who you are or where you are from, you can find your place at Global.

As a business, we believe in the importance of a healthy work-life balance and the value of a flexible and agile workforce. Therefore, we operate a Smart Working approach. If you need us to make any reasonable adjustments during your recruitment process, drop us an email at , we'll be happy t