Memberships Experience Manager

Location: City of London

Member Experience Manager

Summary

Our client, an exclusive membership organisation for senior women executives, is seeking a highly personable and organised Member Experience Manager to deliver an exceptional member journey while driving engagement, retention and membership growth.

This is a permanent, full-time position based in central London, offering £50,000 - £70,000 DOE + 20% bonus where KPIs are exceeded by 30%.

The successful candidate will be responsible for building strong relationships with an influential community of senior executives, CEOs and board members, while ensuring the smooth delivery of an exceptional membership experience.

About Us

Our client is dedicated to empowering women in leadership and creating meaningful opportunities for senior executives to develop, connect and progress.

Founded in 2021, the organisation has rapidly expanded internationally, with exclusive clubhouses across Europe and the US. Members benefit from executive education, coaching, networking, leadership events and access to an exceptional global community.

Role Purpose

The Member Experience Manager will own the member journey from onboarding through to ongoing engagement and renewal. This is a hands-on role combining member relationship management, events, clubhouse operations, retention and membership growth.

You will be a key ambassador for the organisation, ensuring members receive a consistently warm, discreet and highly personalised experience.

Key Responsibilities

1) Member Experience & Retention

Own the end-to-end member journey, from onboarding through to renewal.
Build strong, trusted relationships with senior members and act as their key point of contact.
Monitor engagement and proactively reconnect with less-engaged members.
Drive member satisfaction, participation and retention through meaningful touchpoints and initiatives.
Manage the renewal process and work towards agreed retention targets.
2) Events & Clubhouse

Coordinate and deliver a varied calendar of exclusive events, workshops, coaching sessions, dinners and educational programmes.
Manage event logistics, communications, registrations and follow-up.
Act as the key on-site contact for members, speakers and guests.
Ensure the London clubhouse is always welcoming, organised and reflective of the premium membership experience.
Coordinate suppliers and other operational requirements as needed.
3) Membership Growth

Support the growth of the London membership community, with a target of 10 new members per year.
Identify prospective members through referrals, events, networks and the existing community.
Build relationships with prospective members and communicate the value of the membership.
Work closely with the wider sales team to support successful conversion.
4) Administration

Maintain accurate member records, documentation and digital content.
Coordinate membership administration, event registrations and member communications.
Ensure information relating to members, engagement, events and renewals is accurately maintained and communicated internally.

Success Metrics (KPIs)

Member Retention:
Minimum 75% annual retention
Event Participation:
Minimum 25% member participation per event
Membership Growth:
Minimum 10 new members per year
Consistently high-quality delivery of the member and clubhouse experience

Candidate Profile

Experience with in membership, hospitality, luxury, events, customer experience or another high-touch environment.
Exceptional relationship-building and communication skills, with confidence engaging with senior executives and C-suite stakeholders.
Highly organised and detail-oriented, with the ability to manage multiple priorities and events.
A warm, polished and discreet approach with a genuine passion for delivering outstanding service.
Co…