Senior Event and Conference Technician Job Central London area,City Of London England UK,Customer Service/HelpDesk

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Senior Event and Conference Technician to be a key part of our London team, representing proAV taking full responsibility for providing technical onsite support in the event spaces, conference and meeting rooms. You will have exposure to a multitude of technologies in the audio visual and video conference area including meeting room, events, video conference scheduling and live streaming services.

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced Senior Event and Conference Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities:

To lead the team of Event and Conference Technicians including any flexible resource.
To be the point of contact for any visiting contractors or subcontractors.
To have the team voice and ensure the morale and culture of the team is a positive one through encouragement and preserving professional integrity.
Ownership of integrated event spaces including operation of high-profile auditorium-based results presentations and town halls.
To be responsible for the training of new technicians and continued training and development of the team
Proficient in audio, video and lighting equipment both digital and analogue.
Video conference/audio conference set-up and support with software and hardware platforms including Zoom, Cisco & Polycom systems.
Manage all aspects of the Video calls from initial booking through to the monitoring and completion of all calls including scheduling and full systems operational testing prior to any high-profile event.
Prepare equipment for future events and meetings as required.
Working alongside the Breakfix team by locating faults and providing resolutions i.e., Fix/replace/upgrade hardware when relevant in support of the AV & VC facilities.
1st / 2nd line repairs & on-going preventative maintenance including daily checks on all equipment in the building.
To be an ambassador- approach and professionalism is extremely important.
Customer service skills are essential along with the ability to work calmly under pressure and resolve any issues quickly and professionally.
To be very presentable and able to liaise with senior executives in a calm and professional manner at all times both face to face and via telephone/Zoom.
Required to work onsite shifts to meet requirements with a flexible approach ensuring out of hours events are also covered.
Liaison with help desk & operations team to arrange backup support when required.
Administration necessary to support the role utilizing Microsoft Office applications, Zoom back-end, bespoke ticketing systems and room booking software.
Attend other sites as required (this includes outside of London)
Support the Live streaming team as required.
Provide Service Delivery across all sites against pre agreed SLA.
Proactively train and support end users as required.
Prepare equipment for events and meetings as required.
To be fully competent with all installed & portable technologies.
Provide support on an individual basis to users at all levels of seniority.
Assist with high level audio/visual quality of presentations – optimisation of content aspect ratios/resolutions and file formats to suit the space.
Attend and remain on station for…