Membership and Programming Coordinator

Support the day-to-day administration of the Club’s membership, working closely with the Director of Membership and wider team to deliver a seamless, welcoming experience for prospective and existing members.

• Respond to membership enquiries by email, telephone and in person, providing a warm and professional service.
• Arrange and conduct Club tours, explain membership options and follow up with prospective members.
• Support membership applications, election meetings and onboarding, including account setup and welcome communications.
• Maintain accurate prospect and member records within the membership system.
• Assist with renewals, monthly payment runs and follow-up of failed or outstanding payments.
• Handle membership queries and account changes, liaising with internal teams where required.
• Build strong member relationships to support engagement, satisfaction and retention.
• Assist with membership communications and reporting on enquiries, tours and applications.

You are organised, personable and proactive, with a strong administrative mindset and a commitment to delivering an exceptional member experience.

• Experience in membership administration, hospitality, customer service or a client-facing role.
• Strong organisational skills and excellent attention to detail.
• Clear, accurate written and verbal communication.
• Confidence welcoming prospective members and conducting tours.
• Ability to prioritise a busy workload and follow through promptly.
• Comfortable using CRM systems, Microsoft Office and digital platforms.
• A collaborative approach, initiative and discretion when handling member information.