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Service Reception Manager
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-10-26
Listing for:
Perfect Placement UK Ltd
Full Time
position Listed on 2026-10-26
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
We are seeking a highly motivated and experienced Service Reception Manager to join our client's reputable dealership in North London. This is an excellent Service Reception Manager opportunity for a dedicated professional looking to progress into a managerial role within the automotive sector. The Service Reception Manager will be responsible for leading the service and reception team, ensuring exceptional customer service, and supporting the continuous improvement of operational standards.
Benefits:- Competitive basic salary of 35,000 with an achievable OTE of 45,000 as a Service Reception Manager
- Monday to Friday working hours from 8am to 6pm
- Paid overtime for one in four Saturday mornings
- Opportunity to develop leadership skills and progress into an Aftersales Manager role
- Supportive working environment within a well-established dealership
- Chance to work in a dynamic team committed to customer satisfaction and operational excellence
- Lead, motivate, and develop the service reception team to deliver outstanding customer experiences
- Manage customer complaints and resolve concerns efficiently and professionally
- Oversee daily operations of the service reception area, ensuring high standards of customer care
- Coach Service Advisors and reception staff to improve team performance
- Identify areas for process improvement and enhanced customer service
- Support the Aftersales Manager in achieving departmental goals and operational targets
- Drive customer satisfaction and contribute to dealership success through proactive management
- Previous experience as a Senior Service Advisor, Service Team Leader, or similar role within automotive aftersales
- Passion for delivering excellent customer service and achieving high levels of satisfaction
- Confident handling challenging customer situations and complaints
- Strong leadership, communication, and organisational skills
- Proactive attitude with a desire to progress into an Aftersales Manager position
- Automotive sector knowledge and a customer-focused approach as a Service Reception Manager
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