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Customer Insight & Resolution Leader; Hybrid

Job in City Of London, Central London, Greater London, England, UK
Listing for: Sutton Housing Partnership
Full Time position
Listed on 2026-10-29
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Management
Salary/Wage Range or Industry Benchmark: 49000 - 55000 GBP Yearly GBP 49000.00 55000.00 YEAR
Job Description & How to Apply Below

Sutton Housing Partnership seeks a Customer Resolution and Insight Manager to lead our approach to complaints and resident insight. You will sit with executive leadership to ensure fair, learning-driven outcomes, and act as the main liaison with the Housing Ombudsman.

The role emphasizes collaboration across teams and external partners to deliver consistent, high-quality services. You will champion a culture of feedback, turning insights into practical improvements while aligning with our

We are seeking a motivated Customer Insight & Resolution Leader (Hybrid) to join Sutton Housing Partnership in City Of London, England, United Kingdom.

The following position is for a Customer Insight & Resolution Leader (Hybrid) with Sutton Housing Partnership.

Our organisation is growing, and we are hiring a Customer Insight & Resolution Leader (Hybrid) in City Of London, England, United Kingdom.

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