PRISON Member

Are you ready to lead a unique experience where games, challenges, and teamwork are at the heart of everything? Prison Island, an international entertainment concept inspired by action and strategy games, is about to open in xxx — and we’re looking for enthusiastic and passionate team members to help bring the adventure to life for our guests.

Position: Staff Member (versatile employee)

Contract Type: 20-h 40h / week

Reports to: General Management / Board of Directors

Languages: English other languages are a plus.

Conditions:

Gross salary: £15.62/Hour

Annual leave: 28 working days

Exclusive benefits:

• Free entry to the game
• 30% discount for friends or family (up to 3 times per year)
• Opportunity to grow within an international group

Working Hours:

Variable schedule with rotating shifts, including weekends and bank holidays.

As Staff Member, your responsibilities will include, but are not limited to:

Being the primary point of contact for customers. Your role is to ensure quality customer service, provide relevant information, and oversee the smooth running of activities while adhering to safety and service standards.

Customer Reception:

• Greet, guide, and inform customers in a courteous and professional manner

• Provide information about activities, schedules, pricing, and access conditions
• Respond to customer inquiries via phone, email, or in person
• Selling snacks and drinks at the bar

Registration and Booking Management:

• Handle participant registrations (create badges, team names, etc.)
• Manage reservations and cancellations through the booking system
• Process payments

Facility Management:

• Ensure the maintenance and cleanliness of the premises
• Oversee the proper functioning of game rooms
• Manage inventory and stock levels

Required Skills:

• Strong verbal communication skills
• Ability to work in a team
• Stress management
• Autonomy