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Hybrid Customer Resolution & Insight Leader

Job in City Of London, Central London, Greater London, England, UK
Listing for: London Borough of Sutton
Full Time position
Listed on 2026-11-02
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Management
Salary/Wage Range or Industry Benchmark: 49000 - 55000 GBP Yearly GBP 49000.00 55000.00 YEAR
Job Description & How to Apply Below

Sutton Housing Partnership in Sutton Gate is seeking a Customer Resolution and Insight Manager to lead our resident complaints function and drive service improvement through insights. You will act as the primary contact for the Housing Ombudsman, work with EMT and senior leaders, and ensure lessons learned are embedded in service delivery.

A CIH Level 3 Housing qualification is required or being pursued. This hybrid, full-time role offers competitive pay and benefits, with a strong emphasis on

We have an opening for a Hybrid Customer Resolution & Insight Leader in City Of London, England, United Kingdom within Management & Operations.

This opportunity is part of our work in Management & Operations.

The advertised compensation is 49.000 - 55.000.

We aim to respond to suitable candidates as soon as possible.

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