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Hybrid Customer Resolution & Insight Leader

Job in City Of London, Central London, Greater London, England, UK
Listing for: London Borough of Sutton
Full Time position Listed on 2026-11-12
Job specializations:
Salary/Wage Range or Industry Benchmark: 49000 - 55000 GBP Yearly GBP 49000.00 55000.00 YEAR

Job Description & How to Apply Below

Location: City Of London

Sutton Housing Partnership in Sutton Gate is seeking a Customer Resolution and Insight Manager to lead our resident complaints function and drive service improvement through insights. You will act as the primary contact for the Housing Ombudsman, work with EMT and senior leaders, and ensure lessons learned are embedded in service delivery.

A CIH Level 3 Housing qualification is required or being pursued. This hybrid, full-time role offers competitive pay and benefits, with a strong emphasis on

We are currently recruiting a Hybrid Customer Resolution & Insight Leader for our team in City Of London, England, United Kingdom.

Join us at London Borough of Sutton as our next Hybrid Customer Resolution & Insight Leader in City Of London, England, United Kingdom.

This is a genuine role to take on the Hybrid Customer Resolution & Insight Leader role at London Borough of Sutton.

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