Host, Customer Service​/HelpDesk, Customer Service Rep

We are looking for a professional, customer-focused Welcome Host to be the heartbeat of the workplace experience at a multi occupied building in Covent Garden. As the first point of contact for colleagues, clients, and visitors, you will create a positive and lasting impression while delivering exceptional service and hospitality. Working closely with workplace, facilities, security, and support teams, you will ensure a seamless journey for all building users, maintaining a welcoming, safe, and efficient environment at all times.

• Deliver a warm, professional welcome to all visitors, clients, and colleagues.
• Act as the first point of contact for enquiries, providing outstanding customer service.
• Manage the reception area to ensure a professional, clean, and welcoming environment.
• Answer telephone calls and manage the reception inbox efficiently.
• Meet and greet meeting room users, providing guidance and support throughout their visit.
• Take ownership of the reception and workplace areas, ensuring they remain clean, organised, and fully operational.
• Identify, log, and monitor maintenance requests through relevant systems.
• Follow up on outstanding jobs and escal... issues where appropriate.
• Complete regular inspections and audits of workplace spaces, equipment, and provisions.
• Maintain accurate records, logs, and reports.

Hours:

45 Hours per week, shifts from 8am-6pm, Mon-Fri Salary: £35,988 per annum

We're looking for an enthusiastic and proactive individual who thrives in a customer-facing environment.

• Previous experience in a Reception, Front of House, Hospitality, Concierge, Customer Service, or Workplace Support role.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise tasks effectively.
• Professional, polished, and confident approach.
• Ability to work independently and take ownership of responsibilities.
• Experience handling administrative duties and maintaining accurate records.
• Strong problem solving skills and the ability to remain calm under pressure.
• Intermediate knowledge of Microsoft Office applications.
• High attention to detail and commitment to service excellence.

• Experience with in a corporate office environment.
• Knowledge of facilities or workplace management systems.
• SIA Licence (where required for specific locations).

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.