Guest Experience Host

Step into the heart of one of the world’s most celebrated art galleries and shape the guest journey — from a warm welcome to a lasting farewell. As aGuest Experience Host,you’llensure every guest feels informed, inspired, andcared for throughout their time at the Gallery.

This is a dynamic, front-facing role — whether you’rewelcoming guests at the entrance,assisting in the cloakroom, or selling our wide-ranging programme or productsandsupporting visitors throughout the Gallery.

You’llactively engage with guests to promote memberships, events, and supporting products using our CRM system,Tessitura, helping to enhance their visit while supporting the Gallery’s wider mission.

You’ll bring our spaces,artand stories to life through knowledgeable, engaging interactions, all while delivering exceptional service at every step.

Representing the core values of our Guest Experience team —warmth, inclusivity, professionalism, and passion for art—you’llhelp create memorable, meaningful experiences for everyone who walks through our doors.

If you’re enthusiastic, people-focused, and love making a difference,we’dwelcome you to the team.

National Museum Directors' Council, National Museums Liverpool, World Museum, William Brown Street, Liverpool, L3 8EN