Customer Relationship Manager - Resales

London

Up to £50,000 + Bonus

We’re partnering with a growing business within the specialist whisky industry. They’re now looking for a Customer Relationship Manager to join their developing resale division, managing customer relationships and supporting the resale of whisky casks.

This is a unique opportunity for a commercially minded relationship professional who enjoys working with customers, understanding market dynamics and providing informed advice. You'll take ownership of the resale journey, from initial enquiry through to completion, helping customers navigate valuations, market conditions and resale opportunities.

This role would suit someone who combines strong relationship management skills with commercial awareness, confidence handling challenging conversations and a genuine interest in delivering positive customer outcomes.

• Managing customer relationships and acting as the primary point of contact for customers looking to resell their whisky casks
• Building trusted relationships through clear, honest and professional communication
• Managing resale enquiries from initial contact through to successful completion
• Researching market conditions, trading activity and pricing trends to support cask valuations
• Assessing resale opportunities and providing realistic valuation recommendations based on market evidence
• Explaining valuations, market movements and potential returns to customers, managing expectations where necessary
• Handling sensitive conversations, resolving concerns and managing customer objections professionally
• Working closely with internal sales, buying and operations teams to progress transactions
• Maintaining accurate customer records, monitoring resale activity and proactively resolving any issues
• Identifying opportunities to improve customer experience, internal processes and the overall resale function

• Previous experience in across drinks, ideally Whiskey or Wine is desirable
• Previous experience in account management, customer relationship management, customer success or a similar customer-facing commercial role
• Strong relationship-building and communication skills, with the ability to build trust and credibility
• Commercially minded with sound judgement and the confidence to balance customer expectations with business objectives
• Confident handling challenging conversations, managing objections and resolving customer concerns
• Highly organised with excellent attention to detail and the ability to manage multiple customer relationships
• Proactive, accountable and comfortable taking ownership of customer outcomes
• Confident using Excel, CRM systems and business software