Service Designer; FTC)

End Date Monday 26 October 2026 Salary Range £72,702 - £80,780 We support flexible working –  for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description

JOB TITLE:

Service Designer - 12 Month FTC SALARY: £72,702 - £80,780

LOCATION:

London

HOURS:

Full Time

WORKING PATTERN:
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

We’re looking for an experienced Service Designer to join our Embedded Finance design team We’re looking for someone to help create seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group. You’ll love your craft and enjoy sharing your knowledge with others. Whether that’s advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft.

You’ll create engaging, readable, accessible content that gives our customers great digital experiences.

Work creatively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.

Shape pivotal initiatives ensuring we’re led by colleague, customer and market insight when creating or enhancing our proposals and services.

Attend workshops and discussions with collaborators, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.

Communicate with colleagues to manage expectations and incorporate multiple perspectives when defining solutions.

Support the research and document current and future state services.

Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.

Collaborate closely with other designers, customer journey managers, product owners, and engineers.

Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.

We’re transforming esting billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.

A minimum 5 years experience as a service designer.

We’re looking for someone with a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement.

Strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.

Possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.

Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods.

Brings a strong systems thinking attitude, is able to understand how products, processes, people and platforms connect, and design services that work cohesively across the wider ecosystem Designs with a full end to end customer lifecycle perspective, considering not just individual interactions, but how experiences connect from onboarding through to ongoing engagement and value over time.

We know that great talent comes from many…