Operations & Communications Officer

Overview

Operations & Communications Officer at Camden Learning. Salary £36,000 per annum.

Location:

5 Pancras Square, London, N1C 4AG
. This is a permanent, full-time role (36 hours per week) with a requirement for a minimum of two in-office days. Flexible options for part-time may be discussed. Interviews to be held in the week of 10 November 2025.

Launched in 2017, Camden Learning is a schools-led partnership between Camden schools and Camden Council. It aims to drive improvement with a focus on excellence and social equity, co-constructed by member schools.

Ensure smooth and professional delivery of Camden Learning’s services by providing high-quality customer support, delivering accurate and engaging communications, managing website and mailing content, and coordinating meetings, training, and events. Be a central point of contact for stakeholders, support internal operations, and contribute to the organisation’s visibility and effectiveness.

• The first point of contact for incoming phone calls and the customer service email address; answer queries and direct to relevant team members; ensure timely responses.
• Email bulletins: compile, proofread and publish key bulletins.
• Maintain accurate contact details in key contact lists.
• Website: ensure content is accurate and up to date; perform routine audits; update content; liaise with web design agency for more extensive changes.
• Meetings, training and events: maintain online booking system for training courses; confirm training details with course leads; respond to attendee and course leader queries; book venues and set up online sessions (Zoom); distribute training feedback; support conferences and events (including front-of-house duties).
• Communications: support social media strategy, gathering posts, proofreading, adding images/hashtags, and managing Camden Learning’s Linked In presence; assist with design, publication and dissemination of communications.
• Other: liaise with schools, Camden Council and partners; promote social justice, equity and inclusion; contribute to improving systems, processes and services.
• Other tasks as required at this level.

Skills and Experience

• Tech-savvy; comfortable with email platforms, online booking systems, and Zoom.
• Experience using Wordpress (or similar) to update websites.
• Excellent attention to detail.
• Ability to build rapport and gain trust of customers and stakeholders.
• Excellent written and verbal communication skills.
• Strong organisational and time-management abilities.
• Desirable: experience coordinating large meetings, events, and training logistics.
• Desirable: experience managing a company social media presence (e.g., Linked In).
• Desirable: basic design skills for communications and social content.

Personal Attributes

• Professional, approachable, customer-focused; highly organised and proactive with a problem-solving mindset.
• Passionate about education and community development; proactive and able to work independently and as part of a team.
• Flexible, adaptable to changing priorities; collaborative and supportive of colleagues and stakeholders.
• Resilient with the ability to manage multiple priorities; committed to continuous improvement and high-quality service.

Closing date: 10am on 3 November 2025. To apply, please send the following with the subject line “Business Systems Analyst application” to recru For details or to discuss the opportunity, contact Camden Learning at recru

Benefits may include: 30 days’ annual leave (plus bank holidays; up to 33 days in year 1–3), 10% minimum employer pension contribution, death in service benefit (3x salary), flexible working (dependent on service needs), cycle-to-work and season ticket loans, staff discounts, corporate rates for gym memberships, Employee Assistance Programme, and health checks.

• Entry level

• Full-time

• Marketing, Public Relations, and Writing/Editing
• Industries:
  Education Administration Programs