Learner Officer WCC

Salary range: £34,359 - £37,509 pro‑ratio per annum (actual salary £31,094 - £33,945 per annum). Salary negotiable depending on experience.

Work location:

219 Lisson Grove, London, NW8 8LW
.

Hours per week: 36 (40 weeks per annum).

Contract type:
Fixed term until 31 July 2026.

Vetting requirements:
Basic DBS Check.

Closing date: 25 February 2026.

Interview date: 5 March 2026.

THE EXTRAORDINARY STORY OF REGINA’S CARE, SUPPORT AND ENCOURAGEMENT

Westminster Adult Education Service (WAES) is a world of extraordinary stories, where inspirational people help our residents acquire new knowledge and skills on the hundreds of courses we offer. People like Regina are dedicated to encouraging learners as they navigate the world of study and assisting them as they develop their careers.

Regina started at WAES as an Admissions Temp in 2008 through an agency for a 2‑week booking. She excelled in this role and was asked to stay on a permanent basis. Regina loved this role as she was able to support and make a difference to people’s lives.

Regina always wanted to support people, help them focus on their dreams and make a positive impact on their lives, so when the new posts of Career and Learning Development Officers came up, she didn’t think twice about embracing the challenges of the role. And now her days are spent welcoming new learners, guiding them on their journeys and pointing them in the direction of opportunities they might never have known about before.

With the financial support of WAES, Regina is about to finish her Level 6 qualification in Careers Information Education Advice and Guidance.

Yassir is one of her many success stories – born in Sudan, his father’s work meant he moved to a different country every few years, until at the age of 12 he found himself in the UK. He stayed here for a while before moving back to Sudan, but then war broke out and he returned to the UK. He applied for a place at King’s College London and started his studies before falling seriously ill and was forced to drop out.

When he recovered, Yassir didn’t know where his future lay but was single‑minded in his determination to make something of his life, so he joined WAES and started studying with us, which is when he met Regina. She helped him with his university application, and he is now studying Molecular Genetics at Sheffield University.

Regina is at the heart of our commitment to the residents of Westminster, and her dedication and determination to seek out the best in people is what makes her such an inspiration to her colleagues and the learners she works with.

To find out more about the amazing work WAES does, visit

As Learning Experience Officer (LEO), you too can make a powerful contribution. You’ll offer key support to learners, from admissions through their learning journey, ensuring that it is a positive and inclusive experience.

You’ll gain practical, hands‑on experience in admissions, enrolment, and frontline customer service at reception desks and learner support hubs. This will include supporting learners with digital systems, handling enquiries, issuing certificates and s, and managing records. You’ll open and close our learning centres, including tending to alarms and securing the building. We’ll provide structured training to ensure high standards of service delivery.

You’ll also act as a Fire Marshall and First Aider. Flexibility will be key to this role, as you’ll have changing priorities.

Plus, you’ll generate ideas of new ways of working to support improving learner experience, development and progression. And maintain a broad knowledge of the Academic Departments and the courses available to learners.

As an LEO, you’ll regularly work with admissions, learner support and academic departments. Across them all, you’ll find a culture that values professionalism, mutual support, and high‑quality service. If you enjoy helping others, thrive in a varied and people‑focused role, and want to contribute to a positive and inclusive learning experience, this could be a fantastic opportunity for you.

To be equal to the role, you’ve worked with adults in a front‑facing role before, providing outstanding…