Student Engagement Advisor

Overview

Please note, this opportunity is only available to Manchester Met 2025 graduates who will be based in the UK for the duration of this role. You must have graduated from an undergraduate course from Manchester Met in June 2025 to apply. Unfortunately, we are unable to accept applications from current or previous postgraduate students.

Background:
The Student Engagement Team provides an all-encompassing service for all aspects of student engagement. This includes monitoring the engagement levels of all students, proactively contacting students where data indicates they may need support, collaborating with other professional service teams and academic staff to reduce duplication and increase focus on the reduction of student attrition. We focus on early intervention for students at risk of academic failure and ensure we provide a timely response to student engagement concerns through a front-line student engagement triage service.

This is an exciting opportunity to play a significant role in a team that monitors student engagement and proactively act where we can see a student who may need our support.

You may be responsible for ensuring all Students are allocated a Personal Tutor. You will report into a Senior Student Engagement Adviser who will be analysing engagement behaviour of students and identifying students for you to contact those where data indicates they may need the support of Professional Services colleagues. Student Engagement Advisers will work as part of a single Student Engagement team to monitor student engagement rates, contact students with low student support scores and triage students to receive the appropriate support they require to succeed in their studies.

Student Engagement Advisers will work with a range of staff, including but not exclusive to:
Personal Tutors, Senior Student Engagement Advisers, Academics, Professional Services staff. Student Engagement Advisers will be responsible for inputting and maintaining accurate records on our engagement systems, assisting with Personal Tutor allocations, communicating with students via email and/or phone and making appropriate referrals.

• Identify and contact students where data indicates they may need support with engagement
• Accurately record details of any interventions we have made to support student engagement
• Assist with allocation of Personal Tutors to all our new and returning students
• Opportunity to network with Hiring Managers to discuss their roles
• Group task

Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equity, diversity and inclusion. We are committed to providing accessible and inclusive recruitment. If you require or would benefit from support or reasonable adjustments throughout the recruitment process and in work, please contact us by e-mailing [email protected]. This information will only be used and shared with those who require it to implement any change(s) and only at the point this is required.

• Core Customer Service skills
• Knowledge of the various and often complex issues that impact a student’s ability to engage with their course and the strategies and support structures in place to support them
• Accurate record keeping using a variety of systems to identify and track students engagement and the support put in place to help them

This role is only open to those who graduated from a Manchester Met undergraduate course in June 2025 and are not currently studying, nor have previously studied, on a postgraduate course. The ideal candidate will have the following:

• Essential:
  • Excellent communication and interpersonal skills, with the ability to develop and maintain a wide range of working relationships and networks and to work effectively with students and staff.
  • Ability to plan, organise and prioritise work to meet tight and conflicting deadlines, whilst working independently and as a member of a team to ensure objectives are achieved.
  • Excellent analytical skills with an ability to achieve a high level of accuracy and with an excellent attention to detail.
  • Ability to work within the boundaries of the role, follow agreed protocols for escalation and respond positively to feedback.
• Desirable:
  • Customer service experience in a large organisation which includes dealing with enquiries (in person, telephone, email and online) and providing information, advice or guidance.
  • Experience of working with students and/or adult learners, ideally in a Higher Education environment.