Learner Services Advisor

Overview

Role: Learner Services Advisor - Access Education Group

Location: London, Greater London, United Kingdom

Salary: £28,900 to £31,600 per Annum £25,900 to £28,320 actual

Type: Term-time only, Temporary 1 year

Access Education Group is dedicated to empowering learners and providing outstanding educational support. We pride ourselves on fostering a supportive and inclusive environment where every learner can thrive. As part of our ongoing commitment to excellence, we are looking for a passionate and organised Learner Services Advisor to join our dynamic team in London.

As a Learner Services Advisor, you will play a vital role in supporting learners throughout their educational journey. You will be the first point of contact for learners, providing guidance, advice, and assistance to ensure they have a rewarding and successful experience with us. These roles will have a particular focus on high needs funded learners.

• Provide comprehensive support and guidance to learners, addressing enquiries related to course information, enrolment, and progression.
• Maintain accurate learner records and update databases to ensure information is current and compliant with data protection standards.
• Assist with induction processes, helping learners to settle in and understand available resources and support services.
• Work closely with academic and administrative teams to coordinate learner support activities and resolve issues promptly.
• Signpost learners to additional support services such as counselling, financial advice, and careers guidance.
• Contribute to the continuous improvement of learner services by gathering feedback and suggesting enhancements.
• Support compliance with regulatory and funding body requirements through accurate record-keeping and reporting.
• Provide specialist support appropriate to individual learners' needs, including learners with education and health care plans (EHCPs).

• Experience working in a learner support, student services, or similar advisory role within the education sector.
• Strong communication skills, both written and verbal, with the ability to build rapport and work collaboratively.
• Excellent organisational skills and attention to detail, with the ability to manage multiple priorities efficiently.
• Proficient IT skills, including experience with MS Office and learner management systems.
• Ability to work independently as well as part of a team.
• Empathy and a genuine passion for supporting learners to achieve their potential.
• Knowledge of relevant educational policies, safeguarding, and data protection legislation is desirable.

• Competitive salary within the range of £28,900 to £31,600 per annum.
• Permanent, full-time position offering career development opportunities.
• Supportive and inclusive workplace culture.
• Generous holiday entitlement and public holidays.
• Access to professional development and training programmes.
• Employee assistance programme and wellbeing support.
• Contributory pension scheme.

Access Education Group is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and learners.

This role is part of regulated activity and is therefore subject to a successful enhanced disclosure check with the Disclosure and Barring Service.