Training Delivery Lead

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The Training Delivery team within the Global Learning Academy (GLA) is seeking experienced leaders to join our inclusive and supportive management team. Working in a dynamic and fast-paced environment, you’ll inspire, coach and develop our trainers, enabling them to deliver engaging, high-quality learning experiences. Your leadership will play a key role in ensuring our flying and ground colleagues receive safe, compliant and effective training, allowing them to perform at their best every day.

This role may require shift working and a uniform to be worn. Some international and domestic travel may be required.

Please note, this role is not approved for an international assignment.

As a Trainer Delivery Lead, you will be responsible for leading, coaching and developing a team of trainers, building capability and driving high performance to ensure consistent, high-quality delivery of training programmes that meet defined objectives across Airport, Worldwide, Crew and Global Engagement Centres.

• Lead, coach, and develop a team of trainers to ensure they deliver engaging, effective, and learner-centred training.
• Conduct regular 1:1s, and performance reviews to drive accountability and development.
• Identify training needs and coordinate CPD opportunities for trainers to enhance their facilitation and subject matter expertise.
• Partner with non-GLA Trainers, offering guidance, recognition and support without stepping into the line manager role.

• Ensure training sessions are delivered meaningfully in line with BA Values, driving strong learner engagement within an inclusive, supportive environment.
• Monitor session delivery, learner engagement, and trainer performance using observation, feedback, and evaluation data.

• Maintain high standards of delivery, ensuring content is delivered as designed and complies with relevant policies (e.g., health & safety, safeguarding).
• Support recommendations and implementations of quality assurance processes including session observations, feedback reviews, and learner assessments.

• Liaise with programme managers, content developers, and business stakeholders to ensure trainer delivery is aligned with organisational needs.
• Act as the escalation point for delivery-related issues within the team and provide solutions or report risks to senior managers.

• End-to-end L&D experience and training delivery.

• Strong project planning and execution skills.
• Ability to work within timelines and budgets.

• Uses a range of evidence from a variety of sources to develop learning insights. Use this insight to challenge the way we think about L&D in our organisation and inform change, driving better business decision making.

• Strong people management and mentorship skills.
• Ability to inspire and lead a team of trainers.
• Able to make decisions and accept accountability and responsibility for them.
• Experience of applying Corporate people policies (EG/OCG).

• Exceptional written and verbal communication.
• Stakeholder engagement and client management skills.