Student Services Officer; Music Specialist

Company:

Job summary

As part of the student services team, you will have a crucial role in ensuring that all learners at BCT have a fully supported and positive experience throughout their time with us. The role of student services curriculum support tutor is varied and supported by the whole student services team. Members of the team need to be organised, methodical, punctual and passionate about helping learners develop their vocational and life skills.

Essential qualifications

Maths and English GCSE Grade 4/C or equivalent (Level
2)
Degree/relevant qualification in the subject area (Music Production and/or Performance)
Experience in education/welfare

Essential skills

Willingness to participate in further training and development opportunities

Significant organisational and administrative skills, supported by a proficiency with ICTExcellent verbal and written skills, including telephone manners, diplomacy and confidentiality

Excellent interpersonal skills and solution focused approach to professional relationships

Ability to work in a demanding environment, meeting deadlines by prioritising/delegating

Strong listening skills and the ability to deal with sensitive situations with integrity

Ability to work as part of a team and demonstrate initiative

Flexible, motivated and committed to high standard of working

Good attendance and punctuality

Resilient, determined to achieve goals and committed to the ethos of BCT

• Responding effectively to incoming enquiries via telephone and email (parents, carers, local authorities, students etc.)
• Student welfare and Information advice and guidance as required
• Working within the student services hub as per timetable
• Pastoral support
• Assisting with invigilation duties during exams periods
• Support Student Services Manager with student induction packs, medical forms and updating Arbor appropriately for the new academic year
• Support Student Services Manager to provide student and parent/carer updates
• Managing Breakfast club on allocated days
• Support with college-wide events such as National Careers Week, Mental Health Week and End of Year Showcases
• Ad Hoc Admin as required

• Attendance phone calls and emails for your cohort every morning and afternoon
• Tracking of engagement with student services/issue /outcome
• Tracking of attendance and disciplinary to support learners in overcoming their barriers to learning
• Attendance once a month at curriculum team meetings
• Cover vocational sessions within area of specialism. In the event of this you will be provided with the lesson plan and related resources and will receive overtime (as agreed with your line manager prior to request for overtime) to enable you to complete usual duties
• To provide specialist vocational support to students and tutors in your curriculum area as required
• To provide support during college events in line with vocational specialism
• Support Student Services Manager and/or Curriculum Manager with pastoral meetings and interventions where required

• Company pension scheme
• Healthcare cashback
• Bike-to-work scheme
• Professional opportunities development available
• Staff social events
• Interest‑free emergency or career development loans
• Free on‑site lunches during term‑time
• Employee assistance programme

Salary and days of work
35 hours across 5 days a week for 38 weeks per year

This is a fixed‑term position until Jul 2027

Start Date ASAPPro rata of FTE £27,300 salary (actual PTE £22,491 salary)