Solar Technical Service Manager

Solar Technical Service Manager

Location: United Kingdom (Hybrid - 1-2 days per week in London office)
Function: Service
Contract: Full-Time
Salary: £45,000 - £55,000 per annum

We are seeking an experienced Solar Technical Service Manager to lead and develop our after‑sales service operations for solar inverter systems across the UK market.

This is a hybrid position, requiring office presence 1-2 days per week in our London‑based office, with additional travel across the UK as required.

You will be responsible for delivering high service quality, customer satisfaction, and technical excellence across residential, commercial, and utility‑scale PV installations. Acting as the key interface between customers, service partners, and internal technical teams, you will ensure full compliance with UK regulations and company standards while driving continuous improvement across service operations.

• Manage and continuously improve after‑sales service activities for solar inverter products in the UK
• Lead, coach, and support internal service engineers and external service partners
• Ensure timely troubleshooting, repair, replacement, and commissioning support
• Act as escalation point for complex technical issues and customer complaints
• Monitor and report on service KPIs (response time, resolution time, customer satisfaction, warranty costs)
• Coordinate warranty claims, RMA processes, and spare parts management
• Provide technical support and training to customers, installers, and partners
• Collaborate with Sales, Product Management, and R&D to feedback field issues and enhance product reliability
• Contribute to service strategy development and continuous improvement initiatives

• Degree or technical qualification in Electrical Engineering, Renewable Energy, or a related field

• 5+ years' experience in service or technical support roles within solar PV, inverters, power electronics, or renewable energy
• Experience managing teams and/or service partners
• Strong understanding of solar inverter systems and PV plant operations
• Good knowledge of the UK solar market and regulatory environment

• Strong technical and analytical capabilities
• Excellent problem-solving and customer‑facing skills
• Leadership and people management ability
• Proficient with CRM and service management tools
• Fluent English (C1 minimum)
• Italian language skills are advantageous

• Willingness to travel within the UK as required
• Ability to work independently and cross‑functionally

If you are a technically strong service leader looking to take ownership of UK after‑sales operations within a growing renewable energy business, we would be keen to hear from you.

If you feel well suited to the role and would like to discuss it further, please apply or contact Josh Meek at Sellick Partnership Ltd - Derby Office.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.