CST Support Engineer

Overview

Working within Heathrow T2, the Low-Level Controls Engineer will be responsible for the investigation and resolution of complex technical faults in the Low-Level control equipment including analysis of data, improvement and optimisation within the baggage handling system. The engineer will also have a good appreciation of both high level and electro-mechanical equipment and the interfaces with the low level.

• Able to lead complex and critical control incidents
• Able to interface directly with the duty manager and high level teams during P1/P2 events. Dog/Mass System environments, Smarteam/Enovia)
• To be able fault find communication issues between HLC and LLC components
• To monitor and oversee the provision of 2nd/3rd line support to integrated technologies.
• Seen by the customer as a system expert in specialist technologies and system behaviour
• Able to build and maintain good relationships with our customer and other Heathrow suppliers
• Project and demonstrate to the customer, expertise in our OEM equipment.
• Maintain a customer focus and align with their goals and targets where possible
• Drives not only self but LLC engineers to resolve incidents and fulfil work orders within agreed SLAs
• Accurate and detailed handover of information during incidents, work orders or investigations and between shifts
• To maintain and update as required Specialist OEM Controls - at LHR for Baggage Systems
• To provide specialist support for OEM PLC's, Safety PLC's, etc.
• To support and maintain the documentation and software repositories (CM Synergy, Version)
• Electrical/controls engineering qualifications to HNC or equivalent
• Experience dealing with software version control
• Strong knowledge of PLC's
• Knowledge of fieldbus technology
• Knowledge of drive technologies
• Experience of problem solving in previous roles
• Experience of airport or material handling systems preferred
• Knowledge of Heathrow Baggage systems (Ideal)

• 28 days annual leave (excluding public holidays)
• Bupa Medical Cover
• YuLife - Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
• A challenging work environment with lots of opportunities of career progression.
• Cycle to work scheme
• Yellow Nest is a salary exchange scheme that reduces childcare costs for parents and employers
• Pension with Aviva
• Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts