HVAC & Refrigeration Manager

Summary

At M&S, we're modernising our estate and investing heavily in the performance, sustainability, and resilience of our stores. We are looking for a highly skilled HVAC & Refrigeration Manager to shape the future of our building services, uplift operational standards, and drive meaningful energy efficiencies across our portfolio. This role plays a critical part in how our stores are powered, cooled, and maintained today and for the future.

• Your main focus will be to influence the design of HVAC and refrigeration solutions from the outset, working closely with teams to set innovative standards for M&S building services.
• Influence design reviews and technical signoff, challenging lifecycle cost, maintainability, access, and projected energy performance.
• Ensure flawless project handover through high-quality commissioning, accurate asset tagging, and robust O&M documentation aligned with FM requirements.
• Build and manage a rolling remediation plan addressing defects, obsolescence, safety risks, and system criticality, embedding permanent fixes through root cause investigations.
• Set technical standards and operational procedures for FM partners (including City FM), verifying delivery through audits, data insights, and governance of major repairs, changeovers, spares, and warranty recovery.
• Drive energy and performance optimisation by partnering with the Energy Efficiency Manager to identify high ROI interventions and analysing system performance (kWh/m², load profiles, runtimes) to deliver targeted improvements.

• A technically strong engineer with experience in commercial HVAC and refrigeration systems.
• Skilled in design standards, commissioning processes, and system optimisation.
• Confident influencing stakeholders, challenging suppliers, and driving continuous improvement.
• Data driven with a passion for energy efficiency, performance optimisation, and sustainable operation.
• Someone motivated by making a meaningful impact in an organisation committed to innovation and future focused store environments.

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.